Refund policy

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and since coffee is considered perishable goods returning coffee is not allowed.

Unfortunately, we cannot accept returns.

Refund Policy

At Crema De La Crema, we strive to bring you the freshest, highest-quality coffee straight to your door.

All Sales Are Final

we do not accept returns or offer refunds for reasons such as:

Change of mind
Ordering the wrong product or size
Not liking the taste

Please make sure to review your order carefully before finalizing your purchase.

Damaged or Incorrect Orders

We only offer refunds or replacements for orders that:

Arrive damaged
Contain incorrect items
Are lost in transit

If you experience any of the above issues, please contact us within 7 days of delivery at cremadelacremahelp@gmail.com with the following:

Your order number
Clear photos of the item(s) and packaging
A description of the issue

Missing Orders

If your order has not arrived within the expected delivery window (typically 5–10 business days after shipping), please reach out to us at cremadelacremahelp@gmail.com

Note

All refund and replacement requests are reviewed on a case-by-case basis. Our goal is your satisfaction, and we will do our best to ensure you receive a quality experience.

Thank you for your understanding and support!